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How To Enable DKIM Authentication

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DomainKeys Identified Mail (DKIM) is an authentication mechanism to help protect both email receivers and email senders from forged and phishing email. For any address at your default Quickdialog domain, all you need to do is click a checkbox to enable DKIM. If you want to enable it for a custom domain, you need to add some CNAME entries to your DNS records first. We walk you through the process below.

Note: Administrative access to your DNS provider is required to enable DKIM.

To enable DKIM for your Kayako emails:  (Note: this is done on your domain DNS records. If you don’t have a custom domain added in Kayako, this information does not apply to you! )

STEP 1 – If you are adding DKIM for a custom domain, start by signing in to your domain’s DNS provider.
Note: For help enabling DKIM for your default Quickdialog domain, skip down to step 5.

STEP 2 – Go to your DNS records.

STEP 3 – Add three new CNAME records that read as follows:  

 email.[YOURDOMAINNAME].com, pointing to

s1._domainkey.[YOURDOMAINNAME].com, pointing to

s2._domainkey.[YOURDOMAINNAME].com, pointing to

Note: Replace [YOURDOMAINNAME] with your custom domain.

STEP 4 – We recommend that you wait for 24 hours to allow your updated DNS records to propagate. If you enable DKIM in Kayako before the changes have taken effect, your emails may not send correctly.

STEP 5 – Once your changes have taken effect, sign in to Quickdialog and go to the admin area.

STEP 6 – Click Email on the sidebar and switch to the ‘Settings‘ tab.

STEP 7 – Check the Use DKIM to authenticate box.

STEP 8 – Click the Save button to enable DKIM.