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How to set up SPF Protection (email)

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When using custom domains in Quickdialog, you can ensure that your emails are not sent to your customers’ spam filters. We strongly recommend setting up two authentication tools on your email server to ensure that your emails are delivered successfully: SPF and DKIM. This guide explain how to setup SPF.

Adding SPF Protection

SPF (Sender Policy Framework) is an anti-spam technique used by some modern email services to ensure the email they are receiving is really coming from your email server. To enable it, you need to add an entry or two to your domain’s DNS (Domain Name Service) records. This tells your customers’ email servers that the emails they receive from you really originate from you. The specific steps to set up SPF vary depending on your host, but we go through the overall process below.

Note: Administrative access to your email server is required to enable SPF.

To enable SPF protection: (Note: this is done on your domain DNS records. If you don’t have a custom domain added in Quickdialog, this information does not apply to you!)

STEP 1 – Sign in to the DNS provider for your domain.

STEP 2 – Open your DNS records for editing.

STEP 3 – We must add Quickdialog to the list of approved senders, which can be done one of two ways, depending on your needs:

a. If you are only going to be using this email address via Quickdialog, then add a new TXT record that says:

[yourcompany].com. IN TXT “v=spf1 mx include:email1.quickdialog.com ~all”

b. If you are going to be using this email address to send mail outside of Quickdialog, add a new TXT record that says:
[yourcompany].com. IN TXT “v=spf1 mx ip4:[IP address]
include:email1.quickdialog.com ~all”

Note: Replace the [yourcompany] with your domain name and [IP address] with the IP address for your mail server.

STEP 4 – Save your changes.

STEP 5 – After updating your DNS records, it may take up to 24 hours for your changes to take effect. Once they do, your SPF will be enabled.