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Setup Messenger

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Facebook is the most widely used and popular social media platforms globally, with almost 2.5 billion users. quickdialog allows you to turn private messages in addition to page comments into conversations (and move between each seamlessly).

This guide gives you everything you need to know about integrating Facebook into your quickdialog account.

STEP 1 – ADD YOUR FACEBOOK PAGES

quickdialog allows you to add as many Facebook pages as you like to your account. First, go the configuration module and click Facebook from the Channel dropdown: Configuration < Channels < Facebook.

Click Add Page.

STEP 2 – CONNECT YOUR PAGE TO QUICKDIALOG

If you are not already logged in to your Facebook account, you be asked to do so. Once you are logged in, select the page that you want to connect. Note: Only one page can be added per connection, so for each page you want to connect you will need to re-start from STEP 1.

Once you have selected the page you want to connect, you will need to confirm that quickdialog has permission to extract comments and reply on behalf of you page. Please note: if this is not done then the quickdialog and Facebook integration will not work efficiently.

Once you have clicked done, your page will be added to the pages panel in the Facebook configuration page. You’ll then need to click ‘Subscribe’ next to the Facebook page you want to connect.