Congratulations! You are on your way to delivering great customer support via email. At any point you can add additional email aliases to your Quickdialog instance, which you can use for different teams or conversation types. Alternatively, you can also allow Quickdialog to send and receive email messages using existing addresses from external domains such as Outlook or firstname.lastname@example.org.
How to add a new email
STEP 1 – Go to the Quickdialog configuration module and click on email.
STEP 2- Click on Add Email
STEP 3 – Enter the email address you want to send and receive email from within Quickdialog. Remember, if this email address is from an external domain e.g. support@[yourcompany].com you will need to set it to forward to your default Quickdialog address – support@[yourcompany].quickdialog.com.
STEP 4 – If the email you adding is from an external domain, both your domain provider and Quickdialog will send you a verification email, so make sure you check both inbox’s and go through the verification process.
STEP 5 – Click Save.
The articles below take you step-by-step through setting up and managing both types of emails from Quickdialog platform.